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frequently asked questions

everything you need to know about your products, your order, and your bundle discount.

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Product
What is the Alora Hat Claw Clips?

A single, obsessively-refined hair clip — one shape, four matte colors: Matte Black, Matte Beige, Matte Dark Coffee, and Matte Dark Grey. We'd rather perfect one clip than sell you ten mediocre ones.

What makes it different from a regular claw clip?

A rust-resistant tension spring that's lab-tested for thousands of open-close cycles, curved inward-facing prongs that redirect pressure away from your scalp, a flat handle that lies flat against pillows and headrests, and an extra-large fit built for thick, long, or heavy hair.

Will it hold thick or long hair?

Yes — it's sized for thick, long, or heavy hair, not just thin styles, and it's lab-tested for 8+ hours of hold.

Is it comfortable for all-day wear?

That's the whole point. The curved, inward-facing prongs redirect pressure away from your scalp instead of digging straight in, so it's comfortable enough to forget you're wearing it.

Will it damage or snag my hair?

No. The matte finish is smooth by design, and the prongs are shaped to grip without snagging, pulling, or breaking your hair.

How do I care for my clip?

Rinse with lukewarm water and a mild soap if needed, then pat dry with a soft cloth. Avoid harsh chemicals, alcohol, and high heat, and store it away from sharp objects so the matte finish doesn't scratch.

Can I wear it in the shower or while sleeping?

It's fine for everyday moisture, but we'd avoid submerging it for long periods — like swimming — or direct heat from styling tools. If you sleep in it, open it gently to protect the spring.

What is the Heatless Curling Set?

A satin scrunchie and two cushioned curling wraps that shape your hair into soft, bouncy curls overnight — no heat, no hot tools required.

What makes it different from a curling iron or hot rollers?

Zero heat means zero heat damage. Hot tools can weaken hair over time, leading to breakage, dryness, and loss of natural shine. The wraps shape your hair through gentle tension while you sleep, so you get the same soft-curl look without the damage.

Will it work on my hair length or thickness?

Yes — it's one size and ties to fit any hair length or thickness, from a quick refresh to a full head of curls, whether your hair is shoulder-length or much longer.

Is it comfortable to sleep in?

That's the idea. The wraps are soft and cushioned so they glide through hair without pulling, creasing, or digging in overnight — comfortable enough to wear to bed, to the gym, or under a hat.

Will it damage or crease my hair?

No — the cushioned wraps and smooth satin material are designed specifically to avoid the pulling, creasing, and dents you'd get from harder rollers or heat tools.

How do I care for it?

Hand wash the satin scrunchie and wraps in cool water if needed, then air dry. Avoid high heat and harsh chemicals so the satin stays smooth.

How long do I leave it in, and how long do curls last?

Leave the wraps in for a few hours, or overnight for the softest curls. Untie, gently unwrap, and shake out — most people get curls that hold through a full day, with some reporting two days or more.

What is the Alora IPL Hair Removal Device?

A corded, at-home IPL (intense pulsed light) device for long-term hair reduction. It uses filtered light pulses to target the hair follicle at the root, with 5 adjustable intensity levels and a digital display so you can dial it in for your skin.

What makes it different from shaving or waxing?

Shaving and waxing only remove hair that's already there — it grows right back. IPL targets the follicle itself with light-based heat, so with consistent use hair grows back finer, lighter, and slower, and for some people it stops growing back in treated areas altogether.

Will it work on my hair and skin type?

Not for everyone, and we'd rather tell you that up front. IPL needs contrast between the melanin in your hair and the melanin in your skin to work safely and effectively — it's not effective on grey, white, blonde, or red hair, and it's not recommended for darker skin tones, where the risk of burns is higher. Always patch test 24 hours before your first full session.

Is it safe to use at home?

Yes, when used as directed. It ships with a pair of protective glasses, and the manual lists who shouldn't use it — including during pregnancy or breastfeeding, with certain skin or medical conditions, or while taking light-sensitizing medication. Always patch test first and review the full list on the product page before your first use.

Does it hurt?

Most people feel a brief warm snap as the device fires, sometimes with a soft crackle sound. We won't tell you it's pain-free — it isn't for everyone — but it's brief and tolerable for most, and you can dial the intensity down if it ever feels like too much.

How do I care for the device?

Wipe the flash window with a soft, dry cloth after each use, and keep the unit dry and out of direct sunlight or heat when you're not using it. Avoid harsh chemicals or submerging it in water — it's a corded electronic device, not a shower tool.

How often should I use it?

Start with 2–3 sessions a week for the first 4 weeks, then taper to twice a week, then once a week by weeks 7–8. After that, switch to maintenance — 1–2 times a week, used selectively wherever hair starts growing back.

Bundle Discounts
How does the bundle discount work?

Buy more and save: the 2-pack is $24, the 4-pack is $38.40 (regularly $48, 20% off), and the 8-pack is $57.60 (regularly $96, 40% off) — no code needed, each pack's pricing is already applied. Want a hat with it? The 1 Hat + 4 Clips Bundle is $50 (regularly $62.50).

Can I mix colors in a pack?

Yes — on the product page you can choose a different color for each clip in your multi-pack or bundle.

Do I need a promo code to get the discount?

No — pack and bundle pricing is built into the listing, no code needed.

Can I send an order as a gift?

Yes — just enter the recipient's shipping address at checkout. If you'd like a gift note added, email us after ordering and we'll take care of it.

Is there a bundle discount for the Heatless Curling Set?

Not right now — it's sold as a single set at $28, with no multi-buy discount currently offered.

Does it come in a multi-pack?

Not currently — it's available in Charcoal or Light Pink, one set per order.

Is a promo code available?

There's no active discount code for the curling set right now — $28 is the current price.

Can I send an order as a gift?

Yes — just enter the recipient's shipping address at checkout. If you'd like a gift note added, email us after ordering and we'll take care of it.

Is there a bundle discount on the IPL device?

The IPL device isn't part of a multi-buy bundle — it's currently $169 (15% off the regular $200), already applied at checkout, no code needed.

Is a promo code available?

No code needed — the 15% off is already reflected in the $169 price shown on the product page.

Can I send an order as a gift?

Yes — just enter the recipient's shipping address at checkout. If you'd like a gift note added, email us after ordering and we'll take care of it.

Shipping
How long does shipping take?

Orders typically arrive within 6–10 days. You'll get a confirmation email with tracking as soon as your order ships.

Do you offer free shipping?

Yes — free shipping on all orders over $50. Orders under $50 have a flat shipping fee calculated at checkout.

Where do you ship?

We currently ship within the United States. Enter your address at checkout to confirm availability for your location.

Do you offer expedited shipping?

Not yet — we currently offer standard shipping only.

How long does shipping take?

Orders typically arrive within 6–10 days. You'll get a confirmation email with tracking as soon as your order ships.

Do you offer free shipping?

Yes — free shipping on all orders over $50. Orders under $50 have a flat shipping fee calculated at checkout.

Where do you ship?

We currently ship within the United States. Enter your address at checkout to confirm availability for your location.

Do you offer expedited shipping?

Not yet — we currently offer standard shipping only.

How long does shipping take?

Orders typically arrive within 6–10 days. You'll get a confirmation email with tracking as soon as your order ships.

Do you offer free shipping?

Yes — free shipping on all orders over $50. Orders under $50 have a flat shipping fee calculated at checkout.

Where do you ship?

We currently ship within the United States. Enter your address at checkout to confirm availability for your location.

Do you offer expedited shipping?

Not yet — we currently offer standard shipping only.

Orders & Payment
What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, Apple Pay, Shop Pay, and PayPal.

Can I edit or cancel my order after placing it?

We start processing orders quickly, so we can't guarantee changes once it's placed — but email us right away and we'll do our best.

Where is my order? How do I track it?

Every order ships with tracking, sent to your email once it's on its way. If it's been a while and you haven't heard anything, reach out and we'll look into it.

My order says delivered but I never got it.

First, check around your property and with neighbors — carriers occasionally scan a package as delivered a little early. If it still hasn't turned up after 48 hours, email us and we'll help sort it out.

Returns & Warranty
What is your return policy?

You have 60 days from delivery to return your clip for a refund. Normal wear is completely fine — you have to actually wear it to know if the color and fit are right.

What does your warranty cover?

Every clip comes with a 120-day worry-free warranty against manufacturing defects and issues that come up through normal, everyday use.

How do I start a return or warranty claim?

Email us with your order number and, for warranty claims, a photo of the issue. We'll take it from there.

When will I get my refund?

Once we receive your return, refunds are processed within a few business days back to your original payment method.

What is your return policy?

You have 60 days from delivery to return your curling set for a refund. Normal wear is completely fine — you have to actually try it to know if it's right for you.

What does your warranty cover?

Every curling set comes with a 120-day worry-free warranty against manufacturing defects and issues that come up through normal, everyday use.

How do I start a return or warranty claim?

Email us with your order number and, for warranty claims, a photo of the issue. We'll take it from there.

When will I get my refund?

Once we receive your return, refunds are processed within a few business days back to your original payment method.

What is your return policy?

You have 120 days from delivery to decide — if it's not working for you, return it for a refund, no restocking fee.

What does your warranty cover?

The IPL device comes with a 1-year electronics warranty against manufacturing defects and malfunctions under normal use.

How do I start a return or warranty claim?

Email us with your order number and, for warranty claims, a photo of the issue. We'll take it from there.

When will I get my refund?

Once we receive your return, refunds are processed within a few business days back to your original payment method.

Contact Us
How can I get in touch?

Email us anytime at hello@aloraluxeco.com — we typically respond within 1–2 business days.

I'd like to partner with Alora as a creator or affiliate.

We'd love to hear from you — email hello@aloraluxeco.com with your social links and a bit about your audience.